East Carolina University
FANgineers play a vital role in the success of the hospitality program and game days. FANgineers serve as goodwill ambassadors to ticket holders and their guests while maintaining the operational policies in place for all premium seating areas. FANgineers also serve as a liaison between donors, caterers, facilities staff, housekeeping staff, Hospitality Directors, Athletic Department, and Pirate Club personnel.
Duties:
- Perform PEAK customer service for all guests, fans, and department staff
- Act as game day ambassadors for the Hospitality office and athletics department
- Ensure all game day policies and procedures are being upheld
- Monitor entry gates, review tickets, and be aware of access control protocols
- Serve as an elevator attendant and people movement monitor
- Perform all pre, during, and post-game duties associated to suites and clubs (i.e., trash removal, facility monitoring, food & beverage needs, etc.)
- During the game, serve as the main point of contact for suite holders and guests
- Other duties as assigned
When & Where:
- FANgineers are hourly employees. Hours will range between 6-10 hours on home football game days
- All home ECU football games
Qualifications:
- Ability to work nights and weekends
- Service first mindset
- Friendly demeanor
- Great verbal communication skills
- Willingness to stand or sit for long periods of time